There are a few possible reasons why you may encounter payment issues on our website.
Firstly, please make sure that the credit/debit card details (such as the expiry date and the CVC security code) are entered correctly and that the billing address matches the registered address of the card. Credit and debit cards may be declined if utilised in a country different from where it was registered.
If your payment continues to be declined, try using an alternative credit or debit card. Alternatively, reach out to us with the date, time and amount of your order attempt and we’ll look into it further. Kindly attach a screenshot of the issue so we’re best prepared to help.