General

London transport information

• Choose your London transport ticket
• Enjoy discounts and offers with your Visitor Oyster card
• London travel zones
• Travelling with children in London
• Travelling as a group
• Accessibility within the London transport network

See all 8 articles

Delivery Information

• How to track your delivery order
• Shipping and delivery timeframes
• Same day dispatch
• Sending items to your hotel

Delivery issues

• Delayed delivery
• Lost delivery
• Missing and incorrect items
• Damaged and faulty items

Refunds and cancellations

• Amend or cancel your order
• Returns
• Refund process
• Can I get a refund if I have some credit left on my Visitor Oyster card?

Managing my order

• Cancel, modify your order
• Your Merlin Magical London 5-in-1 pass

Travelling to the UK

• What you need to know about the Electronic Travel Authorisation (ETA)

Payments

• Payment with a VisitBritain Gift Card
• Credit card authentication
• Corporate cards
• Payment issues
• Payment methods

Placing an order

• Benefits of a VisitBritain Shop account
• Products unavailable and out of stock
• Buying a BritRail Pass