General

Travelling to the UK

• What you need to know about the Electronic Travel Authorisation (ETA)

Managing my order

• Your Merlin Magical London 5-in-1 pass
• Cancel, modify your order

London transport information

• Visitor Oyster card vs Contactless: which is best for your London trip?
• Enjoy discounts and offers with your Visitor Oyster card
• London travel zones
• Travelling as a group
• Travelling with children in London
• Accessibility within the London transport network

See all 8 articles

Placing an order

• Benefits of a VisitBritain Shop account
• Products unavailable and out of stock
• Buying a BritRail Pass

Delivery issues

• Missing and incorrect items
• Damaged and faulty items
• Lost delivery
• Delayed delivery

Refunds and cancellations

• Can I get a refund if I have some credit left on my Visitor Oyster card?
• Returns
• Amend or cancel your order
• Refund process

Payments

• Payment with a VisitBritain Gift Card
• Credit card authentication
• Corporate cards
• Payment issues
• Payment methods

Delivery information

• Same day dispatch
• Sending items to your hotel
• Shipping and delivery timeframes
• Track your delivery order