Important Delivery Update:
Postal services to Canada are currently suspended due to industrial actions. As a result, deliveries may be significantly delayed or unable to reach their destination. Customers are advised to use an alternative delivery address, preferably within the United Kingdom, to ensure successful delivery.
If you've chosen to track your order, you should have received an email with a tracking link. You can also track your order via Royal Mail or Evri.
Login to your account (if you registered with us when placing your order).
You will see a list of orders you have placed and their status:
Processing / Complete / Closed
If the order status says ‘Processing’, the warehouse has not yet shipped your order.
Once the order is shipped the status will change to ‘Complete’ and you should receive a second email notifying you about the shipment. Note that a Tracked Delivery method is a tracked service and the tracking number will be in the second email.
If the order status is ‘Closed’, please contact our customer service team as this might relate to a refund and you may require our assistance.
- To track orders being delivered to the UK click here.
- For all other countries click here.
Input your tracking number to track your order.
Reminder: this article is not designed to update you about your tracked order delivery