Need to change or cancel your booking? Check our guidelines below for amending or canceling your visit to the UK.
Transports
Travelcards
Refunds
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- You can return your unused Travelcards within 3 months for a refund (minus shipping and a 15% admin fee).
- Cards must be in original condition and re-saleable.
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Amendments
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- Date-specific tickets cannot be changed or refunded.
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Visitor Oyster cards
Refunds
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- Unused cards can be refunded within 3 months of the order date (minus shipping cost)
- Cards must be in original condition.
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Amendments
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- If you change your visiting dates, you don't have to do anything, you can use your Oyster card as normal.
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Activities
Attractions & experiences
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- Refer to the Terms and Conditions for specific cancellation, amendment, and refund policies, including fees and deadlines.
- Bear in mind some products may have strict cancellation policies.
Refunds and cancellations
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- Each supplier has a their own policy regarding their products. Check the product page for specific details.
- Some products may have a notification period for cancellations (e.g. 48h for a full refund).
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Amendments
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- To amend a booking, when applicable, cancel the existing one and make a new one.
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Theatre bookings
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- Unfortunately, theatre tickets are non-cancellable and non-changeable.
Please let us know if you require a refund for your order and our customer support will look into arranging this for you.
Return your unused goods
Please return your Travelcards, Visitor Oyster cards, Maps, Travel Plug Adaptors and Headlight Stickers by mail for refund to the following addresses:
- UK customers
Freepost RTKX-XCYZ-UZAC, Stanley Street, Blackburn BB1 3BW, United Kingdom
- Overseas customers
VisitBritain, PO Box 108, Blackburn BB1, United Kingdom