Please be aware that the terms of sale vary depending on the purchased product. If you need to make changes to your order, we recommend checking the product page first, as it provides information about the changes we can accommodate.
Prior to completing payment, we urge you to thoroughly review your order, as for many of our products, we are unable to change booked dates or times. Additionally, there are certain products that cannot be cancelled and refunded.
If you find yourself unable to visit on the booked date and we are unable to change the booking date, contacting us within the stipulated cancellation period for your product allows us to explore the possibility of cancelling your order and issuing a refund, enabling you to book for an alternative date.